Privacy Policy

1. Introduction

96M Online Casino Malaysia ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy applies to all users of the 96M website located at https://96mcasino-my.com and any related services we offer.

By accessing or using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please discontinue your use of our website.

2. Information We Collect

We may collect the following types of information when you interact with our website:

Personal Information

• Full name and date of birth
• Email address and phone number
• Mailing address (if applicable)
• Identity verification documents (where required)

Technical Information

• IP address and browser type
• Device type and operating system
• Pages visited and time spent on site
• Referring URLs and search terms

Communication Data

• Messages sent via our contact or support forms
• Live chat transcripts and email correspondence

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our website and services
• To process your registration and verify your identity
• To respond to your enquiries and provide customer support
• To send you relevant updates, promotions, and information (where you have opted in)
• To improve our website content, user experience, and performance
• To comply with legal obligations and regulatory requirements
• To detect and prevent fraud, abuse, and unauthorised access
• To analyse website traffic and usage patterns via analytics tools

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us recognise your browser and remember your preferences.

Types of Cookies We Use

• Essential Cookies — Required for the website to function properly
• Analytics Cookies — Help us understand how visitors interact with our site
• Preference Cookies — Remember your settings and preferences
• Marketing Cookies — Used to deliver relevant advertisements

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

5. Sharing of Personal Data

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

• Service Providers — Trusted third-party providers that assist us in operating our website (e.g., hosting, analytics, email services). These parties are bound by confidentiality obligations.
• Legal Compliance — When required by law, court order, or government authority.
• Business Transfers — In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law. When your data is no longer needed, we will securely delete or anonymise it.

Account data is typically retained for the duration of your active account. If you request account deletion, we will process your request within 30 days, subject to any legal retention obligations.

7. Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL encryption for all data transmitted on our website
• Secure servers and firewalls
• Regular security audits and vulnerability assessments
• Restricted access to personal data on a need-to-know basis

While we take all reasonable precautions, no method of data transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

8. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights regarding your personal data:

• Right of Access — Request a copy of the personal data we hold about you
• Right to Correction — Request correction of inaccurate or incomplete data
• Right to Withdraw Consent — Withdraw consent for processing at any time
• Right to Restrict Processing — Request limitation on how we use your data
• Right to Erasure — Request deletion of your personal data where applicable

To exercise any of these rights, please contact us via our customer support channels. We will respond to your request within 30 days.

9. Third-Party Links

Our website may contain links to external websites or third-party platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our website is strictly intended for users aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated date at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our website after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our support team:

• Live Chat — Available 24/7 on our website
• WhatsApp — Contact our support team directly
• Email — Submit a detailed enquiry via our contact form

We are committed to addressing your concerns promptly and transparently.